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Statement of function
Clyde Healthcare Ltd strives to provide a high standard quality service from Qualified Nurses and experienced Healthcare Assistants to our clients in Private Hospitals, Nursing /Care Homes and N.H.S. Trusts.
Membership
Quality Strategy
Appraisal Policy
Policy for Training and Education
Health and Safety Policy
M.R.S.A. (Methicillin resistant staphlyococcus aureus)
Accident / Incident Reporting
Complaints Procedure
Whistle Blowing – Policy in relation to public interest disclosure
Cessation of Operation
Membership [ Top]
The aim is to provide the client with appropriately qualified and experienced staff, who will suit the requirements of the client and are selected to satisfy our strict membership criteria including:
- Two professional references
- Appropriate qualification and/or proven clinical skills
- Criminal Record check
- Compliance with Health & Safety requirements
- Good social skills/pleasing personality
- Moving & Assistance training
Clyde Healthcare facilitates mandatory training sessions for all grades and each member has a personal training and development record on file.
Quality Strategy [ Top]
As part of our Quality Assurance Strategy, we encourage clients and membership to provide feedback on our service. This is achieved by distributing questionnaires quarterly and assignment feedback forms at appropriate times, then collating the information obtained.
Personal contact between the agency administrators and the clients / membership is imperative to allow for the exchange of information and ideas. Only by encouraging two-way communication can we provide the level of service expected of a professional, progressive organisation.
Appraisal Policy [ Top]
- Permanent members of Clyde Healthcare have an annual appraisal of performance
- Feedback from membership /client questionnaires and information gained from routine assignment checks enable us to identify areas of strength and weakness during the year
- This should be discussed with the member of staff
- The annual appraisal should therefore hold no surprises but provide a forum for discussion to the benefit of all
- Clyde Healthcare’s Appraisal Form gives both parties the opportunity to comment on and document relevant issues
Policy for Training and Education [ Top]
A Member’s Handbook is given to every successful applicant detailing expectations of the agency and providing background information.
It is the responsibility of each member to ensure that they receive basic induction from clients when reporting for assignments.
Each member of Clyde Healthcare Ltd., must produce proof of attendance at mandatory training sessions i.e.
- Moving & Handling
- Basic food hygiene / Infection control
- C.P.R. Training (where appropriate)
Members who are employed in the N.H.S. Trusts, Primary Care or Private Hospitals /Nursing Homes have access to this training. However, Clyde Healthcare facilitates training for all members who are employed through our agency.
Training records are held for all members and up-dated on a regular basis.
Those members who are not up to date with training will not be offered assignments.
Health and Safety Policy [ Top]
By virtue of completion of the Health & Safety portion of agency application form, the member confirms their fitness to work in areas for which they have applied.
It is a condition of membership that annual Moving & Handling training is undertaken and proof of such provided by the agency. Clyde Healthcare may facilitate training and arrange attendance.
Hepatitis B status must be provided to the agency.
Both of the above are documented on file.
All agency staff must make themselves familiar with the Risk Management procedures in the workplace. This should include:
- Fire procedure
- Manual handling
- C.O.S.H.H
Clients have a duty of care to ensure a safe working environment and to provide lifting aids and protective clothing where indicated.
M.R.S.A. (Methicillin resistant staphlyococcus aureus) [ Top]
The incident of MRSA in hospitals and in the community is increasing and some healthcare providers may have a policy of not employing agency nurses who have contact with MRSA positive patients or who are known to be colonised themselves.
Any agency nurse MUST inform the agency if they come into this category.
Accident / Incident Reporting [ Top]
A standard accident /incident form is available to all members. In the event of an accident /incident the member should immediately report to the client and complete the form to ensure that proper treatment is received. Guidance and information can be sought from the agency administrator.
Complaints Procedure [ Top]
Clyde Healthcare operates a systematic approach to the monitoring and evaluation of the quality of service to the client and to the agency member by:
- Logging all comments/complaints
- Responding to all comments/complaints immediately where appropriate or within two working days; by telephone in the first instance with follow up in writing
- Notifying complainant if there is likely to be a delay, giving reason
- Routine assignment checks
- Distribution of client/member questionnaires
Should you have any comment / complaint concerning Clyde Healthcare, contact the Agency Manager. In case of continuing dissatisfaction, write to the Managing Director, Clyde Healthcare.
Details of the appropriate regulatory authority, The Scottish Commission for the Regulation of Care, are provided below, should the complaint wish to contact this body direct.
Care Commission Telephone Numbers:
0141 843 4230 (Central West Region)
01786 406363 (Central East Region)
Whistle Blowing – Policy in relation to public interest disclosure [ Top]
Whistle Blowing is a process to enable staff to raise serious concerns in the workplace and to have these concerns properly addressed.
Nursing / Care Homes and Hospitals all have a policy relating to this subject and Clyde Healthcare staff must adhere to this when reporting their concerns.
The following are areas which may be cause for concern:
- Malpractice or ill treatment of residents
- A criminal offence e.g. theft
- Suspected fraud
- Disregard for legislation
- Concealment of any of the above
- This list is not exhaustive.
The client’s policy protects the identity of the individual. Only if the outcome directly affects Clyde Healthcare Ltd, its clients or membership, would feedback be given.
In genuine cases, by law, the staff’s agency membership is protected.
Cessation of Operation [ Top]
In the unlikely event that Clyde Healthcare Limited should cease to operate, all clients and membership will be given three months notice in writing.
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