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Corporate Client Satisfaction Survey
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Corporate Client Satisfaction Survey
Name:
Email Address :
Company:
1. When you call the Agency are staff courteous?:
*
Yes
No
2. Do the Coordinators respond to your requests promptly and update you on outstanding shifts?:
*
Yes
No
3. Do you receive a prompt response if you leave a telephone message out of hours?:
*
Yes
No
4. Do staff assigned to shifts have the appropriate skills, knowledge and experience?:
*
Yes
No
If No give brief details:
5. If you have made a complaint do you feel it was dealt with effectively?:
*
Yes
No
If No give brief details:
6. Do you receive Post Assignment follow up forms for staff members who have carried out assignments?:
*
Yes
No
7. Do you receive accurate invoicing?:
*
Yes
No
8. If you have queried an invoice has it been dealt with effectively?:
*
Yes
No
If No give details:
9. Do you find our client information packs informative and of value to your organisation?:
*
Yes
No
10. Do you feel client visits to your establishment by our Manager or Consultants are useful?:
*
Yes
No
11. How would you rate our service?:
*
Very Good
Good
Average
Poor
Please comment:
Title:
Would you be willing to have your feedback displayed on our website?:
*
Yes, please quote me
Yes, but keep my identity anonymous
No thanks
